Shipping policy
Shipping Policy
Effective Date: August 12, 2026
At PawBite, we are committed to providing a reliable and convenient shipping experience for customers across the United States.
1. Shipping Locations
PawBite currently ships orders to valid addresses within the United States.
We may expand our shipping locations in the future. Orders to destinations outside the United States may not be accepted unless specifically stated on the product or checkout page.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.
During periods of high demand, holidays, promotions, severe weather, or other circumstances outside our reasonable control, processing may take longer.
3. Shipping Times
After an order has been processed and shipped, typical delivery times are:
Standard Shipping: approximately 3–7 business days
Processing Time: approximately 1–3 business days
These are estimated delivery times and are not guaranteed delivery dates.
Once an order has been handed to the carrier, delivery times may be affected by weather, carrier delays, incorrect addresses, holidays, or other circumstances outside PawBite's control.
4. Shipping Charges
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, PawBite may offer free shipping promotions subject to the terms displayed on the website.
5. Order Tracking
When tracking information is available, PawBite will provide the customer with a tracking number by email.
Customers should use the tracking information provided to monitor the status of their shipment.
Please allow up to 48 hours for tracking information to become active after the shipping label has been created.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to PawBite because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs associated with reshipping the order.
If you notice an address error after placing an order, please contact us as soon as possible at:
Email: HellenBaydalbkx93@gmail.com
We cannot guarantee that an address can be changed after an order has entered the shipping process.
7. Lost, Stolen, or Damaged Packages
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
If your package appears to be lost or damaged during transit, please contact us at HellenBaydalbkx93@gmail.com with your order number and relevant photographs or tracking information.
We will work with the applicable shipping carrier to investigate the issue.
8. Weather and Other Delays
PawBite is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, strikes, government actions, or other unforeseen events.
For pet food products, customers should consider weather conditions and delivery timing when placing orders and should follow the storage instructions provided with the product.
9. Product Condition Upon Delivery
Customers should inspect products promptly after delivery.
If a product arrives damaged, opened, leaking, spoiled, or otherwise appears unsafe to use, please contact us before using the product and provide photographs of the product, packaging, shipping label, and damage where applicable.
Do not feed a product that appears damaged, contaminated, or otherwise unsafe.
10. Contact
For shipping questions or assistance with an order, please contact:
PawBite
1205 Willow Trl
Farmington, MN 55024
United States
Email: HellenBaydalbkx93@gmail.com